IATA Airline Cabin Crew Training

Module 1.1 Overview of the airline industry

Study Check 1.1

1.2 Regulatory Context of the Airline Industry

Study Check 1.2

1.3 Organizational Structures in Airlines

Study Check 1.3

Module 2.1 (2.1.1, 2.1.2, 2.1.3)

2.1 (2.1.4 & 2.1.5)

2.2 Flight Operations

2.3 The Aircraft Cabin

3.1 Organizational Structure On Board the Aircraft

3.2 Communication on Board the aircraft

3.3 Communicating with Passengers

3.4 Cabin Crew Duties in Normal Operations

4.1 Perspective on Air Transportation Safety

4.2 Turbulence and Cabin Decompression

4.3 Fire Fighting and Smoke Removal

4.4 Emergency Landing and Evacuation

5.1 Medical Emergency Equipment Onboard the Aircraft

5.2 Performing CPR, AED and Heimlich Manoeuvre

5.3 Flight and Cabin Crew Incapacitation

6.1 Air Transportation of Dangerous Goods

6.2 Handling Dangerous Goods in the Aircraft Cabin

7.1 Coordinated Efforts to increase Aviation Security

7.2 Unruly passengers as a threat to aviation security

7.3 Unlawful Interference

Module 8.1 Creating a Customer Service Environment

Study Check 8.1

Module 8.2 Serving passenger with additional needs

Study Check 8.2

Module 8.3 Managing Unruly or Drunken Passengers

Study Check 8.3

Module 9.1 Organization of Airline Catering

Study Check 9.1

Module 9.2 Serving Meals Onboard the Aircraft

Study Check 9.2

Module 9.3 Onboard Retail Services

Study Check 9.3

Module 10.1 The Cabin Crew Profession and Life Style

Study Check 10.1

Module 10.2 Cabin Crew Professional Development

Study Check 10.2